Refund Policy

Generation credit returns

If a charged task is confirmed failed or its output is rejected for delivery, its credits return to the original purchase, with the original expiry. Queued, processing or uncertain tasks are not confirmed failures. Check My videos before submitting again. Rejections before a generation charge do not consume generation credits. Deleting a delivered video or later restricting access does not automatically return credits.

Cash refund requests

A credit return is not a refund to your payment method. Contact us with the order reference, purchase date and issue. We investigate duplicate charges, undelivered credits and other purchase problems. Eligibility depends on the facts, credits used, purchase terms and mandatory rights. AI variation alone does not guarantee a cash refund. No mandatory consumer right is waived.

Processing and credits

Once an approved full cash refund is initiated, that purchase's remaining credits are paused. When the provider confirms success, those credits become unusable, including any credits returned later by a failed video. Other purchases are unaffected. A confirmed failed cash refund restores access to otherwise valid credits. Provider and bank processing times vary; no fixed arrival date is promised.

Subscriptions

Cancel future renewals through Billing. Cancellation is separate from refunding a past payment and does not extend the validity of previously granted credits. An account deletion request alone should not be treated as confirmation that a subscription has been cancelled. Review your billing status or contact support.

Contact

For questions or requests, email support@kisscamai.org or see Contact and support.